Web hosting outages are proving the power of Twitter as a real-time customer communications tool, and Los Angeles hosting provider Media Temple is a prominent test case.
Server problems at the Nielsen Company have caused delays in the TV ratings for network programs, causing consternation among network executives and media buyers that rely upon the numbers
There's been a doozy of a public spat this week involving dueling finger-pointing between Internap Network Services (INAP) and Ooma Inc. over a network outage.
Sabotage is suspected in a widespread telecom outage in Santa Clara, Calif., which is affecting land lines, cell phones, 911 services and some web sites.
Over the past week, there have been a series of electronic attacks on major Internet web hosts and domain service providers, disrupting tens of thousands of web sites.
Outage-driven chatter on social media sites is a lot like Internet traffic spikes: it can occur quickly, and overwhelm the available resources. The challenge: support staff are not like cloud computing clusters.
Who fixes undersea cables when they break? A fascinating look at the specialized work of submarine operators who find and repair telecommunications cables.
Media Temple will issue $100,000 in service credits to 3,000 of customers affected by a major outage of its (gs) Grid-Service hosting service. Some customers were offline for as long as 38 hours.