Quality management in the mission critical construction industry is underperforming. The reader need look no further for the evidence to support this assertion than to the commissioning of a data center. Hundreds, and at times, thousands, of issues are found during the functional performance and integrated systems testing and nearly all can be traced back to human error during the construction period.
This whitepaper reviews the three important managerial activities must be present in the organization: Quality Planning, Quality Control, and Quality Improvement.
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