CyrusOne has launched a new customer service portal that offers real-time access to information useful for basic data center management. Support, alerts, and billing info are provided through the web interface.
The portal provides customers with additional transparency of their data center environment. The data center management tool is a small addition that's indicative of the evolving role of data center service providers, who are getting more involved with customers, beyond the traditional space, power, cooling, network, and basic staffing support.
Customers are provided a specific subdomain and granted user administration rights to sign into a web portal that acts as a complement to customer service. Permissions can be specified for different users and it works regardless of device, be it smart phone, laptop, or tablet.
In addition to support and requests, the portal offers a virtual catalog of power whips, cross-connects, and other available products for order.
Users can subscribe to incident and change notifications based on risk and severity settings delivered via email or SMS. The portal also shows billing information.
The portal includes advanced support tickets, including original request submissions and progress monitoring, which covers service level agreement compliance.
Customers can also manage physical access requests through portal email notifications to security-office staff and review a list of people granted access. Support and access changes are captured in a system log.
“CyrusOne’s online customer service portal is a great example of transparent data center infrastructure management and further underscores our strong customer-service reputation in the industry,” said Amaya Souarez, CyrusOne's vice president of data center operations, in a release.
CyrusOne says it serves nine of the Fortune 20 and 144 of the Fortune 1000 companies. The company has more than 665 customers total.