Gray Thursday is the big trend this holiday shopping season, reflected by a large spike in traffic to online retailers on Thanksgiving Day. The surge in retail traffic indicates that a growing number of Americans clearly want to shop on Thanksgiving. That helps explain why more retail chains have opened their doors on Thanksgiving Day, risking the scorn of some to preserve their market share in an ongoing battle between Internet stores and brick-and-mortar shops.
Compuware APM noted a very large spike this year in Thanksgiving day traffic:
- There was a 95 percent jump in iPad traffic compared to the day before, compared to a 23 percent spike the year before.
- iPhone traffic jumped 69 percent on Thanksgiving.
"Thanksgiving continues to be one of the fastest growing days for mobile commerce (m-commerce) during the holiday season," said Steve Dykstra, senior product manager for Compuware. “While we’re seeing some pages optimized for mobile, some critical pages are overloaded, have too many roundtrips making them slow on mobile devices.”
Mobile Shopping Continues to Rise
The continued growth of shopping through mobile devices. Nearly half (49 percent) of smartphone and tablet users intend to use these devices to search for and buy gifts this year, according to a Harris Interactive poll. Keynote saw a 20 percent increase in mobile shopping last year, and will provide growth numbers after Cyber Monday.
Shopping Beginning Earlier and Earlier
Shopping started even earlier than Gray Thursday. Compuware APM noted a significant increase in shopping traffic during the weekend leading up to Thanksgiving as well.
- On the Saturday (11/23) before thanksgiving iPad traffic jumped up 47% and iPhone up 22% over previous 3 days
- On the Sunday before Thanksgiving iPad traffic jumped up 90% and iPhone 42% over those same days
Retailer Websites Performed Slightly Slower This Year on Gray Thursday
The Thanksgiving day traffic was higher than anticipated, which might be the result of some performance hits. Thanksgiving page load times averaged more than 8 seconds, a decrease in performance from last year when the average was 6 seconds. It was in line to two years ago, when the average was 8 seconds. This suggests the retailers weren’t as prepared for the additional traffic they are seeing this year on Thanksgiving day.
- Average page load time (response time) for Thanksgiving day was more than 10 seconds for mobile web sites across the Top 50 US retailers
- Average page load time for Thanksgiving day was more than 18 seconds across the Top 50 US retailers to conduct a multi-step transaction that includes accessing the home page, conducting a search, viewing a product description, adding items to the shopping cart and reviewing the order.
These are valuable seconds. According to Compuware, with the average page load time (response time) over 6 seconds, the page abandonment rate increased from 12 percent to over 20 percent. According to a Harris Poll, 37 percent of consumers will go to a competitor if the response time is more than 3 seconds.
Another storyline is about complexity. the slowest pages have many more objects and 3rd Parties. The slowest 10 websites, which accessed an average of 60.1 hosts, achieved an average page load time (response time) of 15.8 seconds. The 10 best accessed an average of 11.8 hosts and had an average page load time of 5.9 seconds.
Companies such as Compuware APM and Keynote will continue to monitor both the Internet and the health of the major shopping sites during this busy period, providing intermittent reports. Good performance from data center to end device for both native and mobile shopping sites is key to success for online retailers, as every second counts.
Data Center Knowledge will keep track of all the action, delving into the impact of both Gray Thursday and the increasing usage of mobile devices. Last year, the big issue identified during the holiday shopping season was "time to paint" on mobile devices, with slow load times causing many to abandon sites and their shopping carts. So far, performance on Thanksgiving day seems to have taken a step back. Now it's time to see if the retailers that struggled during last Black Friday did some fine tuning this year.