Power Assure has added Application Performance Monitoring (APM) to its EM/5 monitoring solution, which has recently been integrated with IT service management software by ServiceNow.
The addition of APM drives deeper insights into the application stack in addition to IT and facilities monitoring. It helps identify and correlate relationships between applications and devices.
Power Assure provides software-defined power solutions and tracking that mitigate data center power risk. The integration with ServiceNow extended the data center infrastructure management solution’s capabilities.
EM/5 is a scalable, multi-tenant hosted data center monitoring solution that feeds real-time and historical metrics into the ServiceNow environment. The addition of APM makes it particularly useful for performance-sensitive customer-facing applications.
With the addition of APM, it now tracks key application performance indicators, such as response time, throughput and transaction counts. It adds granular monitoring to all tiers of the application environment, meaning one spot to manage power all the way down to application components.
“Tracking application performance, particularly of customer facing systems, has become vitally important for companies across virtually all industry sectors,” said Pete Malcolm, president and CEO of Power Assure. “By providing it as an integral part of our EM/5 solution, ServiceNow customers can now view and analyze IT, facilities and application metrics all in one place, making root cause analysis and rectification of problems much faster, and in many cases, before they are noticeable by users.”
IT and facilities monitoring helps with physical and virtual resources, but application performance monitoring tracks the performance of the application residing on this infrastructure. Slow applications frustrate users, and in the case of e-commerce apps, it often leads to abandonment and lost revenues.
By tracking response times, EM/5 can correlate bad performance with IT metrics such as CPU utilization. By examining transaction throughput, users can identify faults in back-end components, such as a slow database. The APM also provides trend analysis for better capacity planning and forecasting.