PowerAssure Updates EM/5 to Integrate with ServiceNow

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Power Assure has introduced EM/5, the latest iteration of its data center monitoring software, which features integration with IT automation solutions from ServiceNow. EM/5 is a complete, hosted data center monitoring solution, combining real-time and historical metrics. It lets customers incorproate existing asset databases, cutting the time and expense traditionally experienced in deploying a Data Center Infrastructure Management (DCIM) solution.

“Using EM/5, ServiceNow customers can experience a working DCIM solution in a matter of hours, demonstrating value in just a few days without the usual expense of an extensive services engagement before seeing results, or any disruption to their ServiceNow application,” said Pete Malcolm, president and CEO, Power Assure.

The integration with ServiceNow includes advancements in ease-of-use, metric aggregation, mobility and navigation, including:

  • ServiceNow Integrated GUI – EM/5 presents information right in the ServiceNow user interface.  For example, a simple click on a ServiceNow asset instantly displays the relevant live metrics, while an EM/5 menu section gives access to graphical map, plan and views, with features such as drill-down navigation and status indication.
  • Aggregations – EM/5 allows collections of metrics from any source to be combined, displayed and stored as a stand-alone metric.   For example, aggregating power metrics from each rack in a given row or from all the devices used for a particular application.   Aggregations are unlimited, can be built in a hierarchy, and are ideal for chargebacks and analysis.
  •  Smartphone App – By scanning the asset tag barcode of a particular device, users can immediately see its live metrics both on the smartphone and in the ServiceNow GUI.  This feature delivers instant asset confirmation between data center floor, the network operations center, or elsewhere.
  •   Asset Synchronization – EM/5 automatically synchronizes with ServiceNow Configuration Items, avoiding the need for manual entry or updating.  Synchronization is fully configurable, both in the selection of items to be replicated and for the transform of individual fields. Customer definable templates allow common fields to be pre-populated for a given asset configuration.

The DCIM industry continues to consolidate and integrate in order to provide an all-in-one solution. Power Assure’s software-defined power monitoring is a key functionality sought by many.

Headquartered in Santa Clara, CA, the company is privately held with funding from ABB Technology Ventures, Dominion Energy Technologies, Draper Fisher Jurvetson, Good Energies, Point Judith Capital, and a grant from the Department of Energy. Power Assure partners include ABB, Cisco, Dell, IBM, In-Q-Tel, PARC, Raritan, UL and VMware

About the Author

Jason Verge is an Editor/Industry Analyst on the Data Center Knowledge team with a strong background in the data center and Web hosting industries. In the past he’s covered all things Internet Infrastructure, including cloud (IaaS, PaaS and SaaS), mass market hosting, managed hosting, enterprise IT spending trends and M&A. He writes about a range of topics at DCK, with an emphasis on cloud hosting.

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