Performance Issues for Amazon.com
June 29th, 2010 By: Rich Miller
Amazon.com says it is experiencing “latencies” that are affecting the performance of its web site, the Internet’s leading retail store. “We are currently experiencing an issue that is impacting customers’ ability to place orders on the Amazon.com website as well as the display of item details,” the company said on a forum for sellers. “We are working to correct the issue and will continue to provide updates until service has been restored.”
UPDATE: And it’s back. After about three hours of problems, the Amazon.com site is displaying properly as of about 3:55 p.m. Pacific time.
The outage reports are reinforced by a steady stream of complaints on Twitter from customers who are unable to access the site or complete transactions. Some requests are returning “Service Unavailable” messages.
The problems didn’t appear to affect Amazon Web Services, the company’s cloud computing business. The AWS Service Health Dashboard is showing no outages or problems as of about 4:45 pm Eastern.
What’s the cost of downtime if Amazon is unable to process orders? In the first quarter of 2010 the company’s North American revenue was $3.78 billion, which works out to about $1.75 million an hour. The impact of outages is likely somewhat less than that, as AWS remained up and running throughout. Amazon.com’s first acknowledgement of the problems was at 12:47 p.m. Pacific, meaning the incident lasted about three hours.
The downtime is notable because major outages ont eh Amazon.com retail site are rare, as noted on Twitter by Jesse Robbins. “Amazon operates of the largest & most reliable websites in the world & even the best fail from time to time,” Robbins wrote.
Latency in the data center, huh? Distributed and parallel computing code writers start em’ up!
[...] Performance Issues for Amazon.com [...]
susanPosted June 29th, 2010
“latencies”??? that’s laughable. the whole thing is fubar, they’d be better off taking it down.
[...] 6/29/10 6pm ET By admin, on June 29th, 2010 Noticed that Amazon was acting strangely today — it’s being reported that they are experiencing problems. Uncategorized New coupon at Electronics-Expo offering up to 40% off sitewide [...]
TimPosted June 29th, 2010
It seems as though the entire inventory database is offline – the site structure works but no products are found. Amazon is only acknowledging this “issue” with sellers via the seller account home page. The message: “We are experiencing an issue that is impacting customers’ ability to view items and place orders on the Amazon website. This is also impacting how items display in Manage Inventory within your seller account. (06/29 14:55)” has been the same since about 13:00 PDT.
It is 6/20/10 7:37p CDT and Amazon’s website is still not loading graphics and not working properly
[...] Performance Issues for Amazon.com « Data Center Knowledge [...]
bobPosted June 29th, 2010
Yes, its true you cannot scale a website written in C++. Even when its up a complete slow pig I will never use.
The only thing I would buy on amazon is a membership to another website that sells stuff
[...] minutes to look up items you’d been looking at and searches came back without product links. Shoppers couldn’t place orders either: Amazon.com says it is experiencing “latencies” that are affecting the performance of its web [...]
[...] SQLLite Consortium in late June. Lastly, how expensive was Amazon’s 3-hr “outage” last week? About $5.25M (they’ve hourly revenue of [...]
Mike PowersPosted December 3rd, 2010
I’ve now been burned twich by Amazon’s “best bought together” suggestions. The first was for extra bits (expensive) for a hammer drill (very expensive). The recommended bits are patently not suitable for this application.
Now its a toy and the recommended companion cars. They don’t fit. Ain’t it great dealing with a company that scrupulously avoids providing the customer with any “contact us” info on its web site. Hmm – wonder what that means about their operation?