Ensuring High Service Levels in Cloud Computing

For many organizations, the move to cloud computing is imminent. This paper offers an overview of some key issues organizations should consider before they make the plunge. It offers a range of practical insights into some of the most pressing challenges cloud computing presents in terms of service level management, and  offers some tips for overcoming these obstacles.

Cloud computing is getting a lot of coverage in the media and the slide decks presented in analyst briefings. Seemingly, however, each pundit has his or her own way of both defining and evaluating the merits of cloud computing. On one end of the spectrum, some see cloud computing as quite simply the beginning of the end of computing as we have known it. On the other end, the whole notion is being written off simply as a load of “tech hype,” the latest in a wave of media-generated frenzy that in the end won’t signify anything of lasting import. The truth, as always, is probably somewhere in the middle.

The purpose of this white paper from Nimsoft is neither to extol cloud computing’s virtues nor to write it off, but rather to focus on what is happening today, and what some of the practical implications for today’s enterprises and service providers will be. Today, the reality is that many organizations are either using or delivering cloud computing services or have near-term plans to do so. For these organizations, there are several considerations and implications and in this white paper will outline what they are. Click here to download this white paper.

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About the Author

Kevin Normandeau, is a veteran of the technology publishing industry having worked at a variety of technology sites including PC World; AOL Computing; Network World; Geek.com and International Data Group (IDG). Kevin lives in Massachusetts with his wife and two sons. When he is not in front of the computer (which is most of the time) he likes to get out to ski, hike and mountain bike.

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  1. CloudNinja

    There is alot of thrashing in this space and it is hard to determine which Cloud to goto as everyone is doing something a little different – its hard to compare Cloud 2 Cloud. A similar diagnosis is by David Chappell: "If I ruled the world”, says David Chappell, “I would make the phrase ‘private cloud’ illegal”. In conversation with David Gristwood, David Chappell, during his recent world tour, discusses the Cloud, its importance and role in the partner ecosystem, and cloud players, such as Google, Amazon, Salesforce.com, VMware and more. You can see his Cloud2Cloud comparison in brief here: http://www.youtube.com/watch?v=e7NHQdh8_uo A more recent talk with David Chappell on this topic where he covers others issues such as: - IaaS vs PaaS - Private vs Public Cloud - Applications that are not a great fit for the Cloud and those which are. - The threat of Public Cloud to IT departments see: http://channel9.msdn.com/posts/David+Gristwood/Conversations-with-David-Chappell-about-Windows-Azure-and-Cloud-Computing/ thoughts? hope that helps, -cn