Ask line-of-business executives (LOBs) what IT people really do, and you might get a blank stare. Sure, they troubleshoot email and website problems, but herein lies the rub. Tech workers only seem to jump into action...
The Internet of Things has moved beyond technology talk and toward business outcomes, even industry-wide disruption like consumption-based pricing. But there's real risk in "power by the hour" models, warns McKinsey's...