Skype Outage Impacts Users Worldwide
A building on Microsoft’s headquarters campus in Redmond, Washington. (Photo: Microsoft)

Skype Outage Impacts Users Worldwide

Root cause, number of users impacted unclear. Users in North America, Europe, India report issues on Twitter.


This article originally appeared at The WHIR

Skype is reporting an issue on Monday that is blocking Skype users from making calls. It is unclear just how many users are impacted but users in North America, Europe and India have reported having issues on Twitter.

The issue started Monday morning and according to an update by Skype users signed in to Skype will not be able to change their status and their contacts show as offline.

“We’re doing everything we can to fix this issue and hope to have another update for you soon,” Skype said in a status update. “Thank you for your patience as we work to get this incident resolved.”

Skype has more than 300 million users as of 2013, and is one of the most popular and recognizable video call and chat service online. Skype has more than 4.9 million daily active users. Earlier this year, Microsoft introduced Skype for Business, rolling out the service to Office 365 customers first.

We are aware of an issue affecting Skype status at the moment, and are working on a quick fix:

— Skype Support (@SkypeSupport) September 21, 2015

In addition to disabled calling features, “a small number of messages to group chats are not being delivered, but in most cases you can still instant message your contacts.”

Skype users may also not be able to sign in to use the service, and any changes to account information, such as credit balance or profile updates, may take a “little while to be displayed.”

Users will also have difficulty loading Skype Community pages.

This week Microsoft added Object RTC API to the latest insider preview of Windows 10, making it possible for Skype users using Microsoft Edge browser to make voice or video calls without using a plugin.

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