A Utah data center supporting some of the web hosting industry's best known brands has suffered a networking outage, causing an extended service outage. The problems at a Provo, Utah facility operated by Endurance International Group, have led to downtime for customers of BlueHost, HostGator and HostMonster.
The outage began Friday morning, and by 5:30 pm many sites continued to experience problems. Endurance said customers should not experience any loss of data. "The resources of our entire company are focused on the recovery, including our executive team, which is leading these efforts from our command center in Burlington, MA," the company said.
UPDATE: Endurance hasn't identified the equipment involved, but says "the problem occurred during routine server maintenance when a hardware failure quickly cascaded throughout the network."
BlueHost, HostGator and HostMonster host nearly 5 million web sites between them. Endurance International is a hosting "roll-up" focused on the shared hosting industry, which acquires established brands and then ports them onto a common hosting platform.
"We understand that your sites are your lifeblood, as well as the engine to our economy, and we have committed all company resources, nationwide to a swift resolution and full restoration," said Ron LaSalvia, Chief Operating Officer of Endurance.
Endurance has set up a dedicated web site at EnduranceResponds.com to keep customers informed. See Network issues Cause HostGator, BlueHost, HostMonster Outage at The WHIR for additional details.