Data center software specialist Nimsoft has introduced Unified Manager, a multi-tenant solution that combines infrastructure monitoring and ready- to-use ITIL-based service management capabilities in a single solution. The new offering expands the capabilities of Nimsoft, a unit of CA Technologies, whose monitoring products are used by many hosting companies and data center service providers.
The new multi-tenant service solution unifies the Nimsoft Monitoring Solution, now known as Nimsoft Monitor with its Nimsoft Service Desk technology. The company says the product can be offered as either on-demand (SaaS) or on-premise and will provide intuitive, out-of-the-box logic and integration between monitoring and service management.
Nimsoft Unified Manager will include comprehensive monitoring of infrastructure elements, response-time monitoring of applications and services, policy-driven alerting, collaboration tools for operations, dashboards and extensive APIs, Nimsoft said.
"We’ve been searching for a unified solution that pulls together monitoring for our multi-vendor private cloud infrastructure with our ITIL service delivery model and a centralized multi-tenant client portal," said Dan Dayanim, Director, Client Services Delivery at IPR International, LLC. "We’re excited that the Nimsoft platform fits our strategic direction and will help drive growth."