Downtime

The HealthCare.gov Experience: Why Critical Systems Fail

Richard Cook, Royal Institute of Technology, Stockholm

The amazing thing isn’t that systems like the healthcare.gov government web site can fail in spectacular fashion, says Dr. Richard Cook. It’s that it doesn’t happen more often. Cook, an expert on failures in complex systems, says it’s human nature to push these systems to the “hairy edge of failure.” Read More

Additional Downtime Articles