Author Archives: Industry Perspectives

Cloud Apps Are Getting Smarter

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Companies may still be reluctant to move to cloud apps because they don’t want to give up critical predictive functionality that is baked into their core business processes, such as cross-sell, next best activity, or churn management, writes John Ball of KXEN. Lost revenue due to losing cross-sell capability would be staggering for a medium to large-scale contact center. But there are means to address this through predictive analytics. Read More

The Road to Acquiring DCIM: A Q&A Primer

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What are compelling business activities at the strategic level that make Data Center Infrastructure Management (DCIM) technology essential? Business cases for supporting investments in DCIM are often a combination of hard and soft costs, writes Lara Greden of CA Technologies. Read More

Optimizing Physical Infrastructure to Get More from Virtualization and the Cloud

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Our increasingly digital lives cause data to grow exponentially, while increasing the need for more compute resources. Virtualizing workloads can harness more computing output from IT hardware. But while the benefits are well known and being taken advantage of, their effects on data center physical infrastructure are less understood and often overlooked, writes Patrick Donovan of Schneider Electric. Read More