LiquidWeb Among Companies Affected by Major Outage Across US Network Providers


This article originally appeared at The WHIR

LiquidWeb customers in the U.S. experienced outages Tuesday morning as part of a widespread issue impacting major network providers including Comcast, AT&T, Time Warner and Verizon.

LiquidWeb kept customers in the loop on Twitter and said it was communicating with a number of major providers to get more information on the outages across the US. LiquidWeb is directing customers to see which connectivity providers are affected.

While some customers asked LiquidWeb if the outage was connected to the flooding in Michigan on Monday night, where the company is based, it has confirmed that that is not the case and that the issue is way more far-reaching than Michigan.

In a situation like this, LiquidWeb said it would typically reroute traffic, but it is being hindered by the amount of providers experiencing outages. LiquidWeb public relations specialist Cale Sauter tells the WHIR in an email that its network team is seeing if it can shift traffic to other providers, but since its most prevalent providers are affected, it is making it difficult.

“As ongoing issues aren’t directly related to any of our infrastructure, we are trying to get more information as well,” LiquidWeb tweeted. “We’re in the process of communicating with several providers and will relay any updates the second we receive them.”

LiquidWeb is telling customers on Twitter that it is in “one of the many US outage areas, causing issues for any of its customers using the affected networks regardless of their location.”

One LiquidWeb customer on Twitter said its VPS servers have been down for more than six hours.

The WHIR will update this story once we learn more about the outage.

Disclosure: LiquidWeb is the WHIR’s and Data Center Knowledge’s web hosting provider.

UPDATE 12 pm ET: Michigan-based Nexcess is experiencing issues as part of the major network outage. Winnipeg-based web host New Winnipeg is also reporting some problems.

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About the Author

Nicole Henderson is the Editor in Chief of the Web Host Industry Review where she covers daily news and features online, as well as in print. She has a bachelor of journalism from Ryerson University in Toronto. You can find her on Twitter @NicoleHenderson.

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  1. Maybe coincidence or not but a data center provider I use had issues this morning due to running out of memory on their routers. We do not rely on them for network connectivity so it did not impact us. They are scrambling to upgrade the memory at all of their sites now.

  2. someone just sent me this which seems related too apparently a bunch of folks are impacted. Not my ISPs though fortunately.

  3. I think this zdnet article explains it well: Chuck