Schneider Electric Expands Global Service Offerings

Schneider Electric continues to move deeper into services and to concern itself with the entire lifecycle of the data center. The company announced the availability of three new Operation Services offerings to help organization optimize and simplify data center operations throughout the entire data center lifecycle. The company has also launched these offerings in selected countries: Russia, China the UK and India. Expect Schneider to continue to expand its services globally.

“It doesn’t matter whose equipment is in there, now we have the capabilities to go in and improve efficiency, effectiveness, standardize things for them,” said David Gentry, VP, Data Center Services. “One of the things clients really like is standardization across many sites.”

Aimed at maximizing equipment availability and reducing instances of downtime, Schneider Electric’s Operation Services offering is comprised of three levels of vendor-agnostic services:

  • Vendor Management: Provides a single point of contact for scheduling and dispatching preventative, corrective and emergency maintenance. “We want to meet the client where they have needs,” said Gentry. “We coordinate and deliver standardized services across all their systems.”
  • Managed Maintenance: On-site support during times when facilities are exposed to the greatest amount of risk – during maintenance. “This is really where we begin to add in a very key component: change management systems,” said Gentry. “We do many of the same things as with Vendor Management. When a vendor shows up, there’s a Schneider person there going through the Schneider quality system.”
  • Facility Operations: On-site operations and maintenance in a mission critical environment, focused on emergency preparedness and response, maintenance management, change management, documentation, safety and training.  “The final offer is where we move really from maintenance and into operations,” said Gentry. “It’s comprehensive on-site management. Schneider Electric will report on a daily basis. It includes staff that comes in, and outside of hours we remotely manage them.  In facility operations this is really the ultimate offer. We can really take a data center to a different level.”

“Once thought of as necessary but expensive cost centers, data centers are now in a position to drive business results and help companies gain a competitive advantage. However, despite increasing system intelligence and automation capabilities, every data center today still needs to rely on effective operation, maintenance, and management by well-trained, organized people,”said David Gentry, vice president, Data Center Services, Schneider Electric. “Schneider Electric’s Operation Services has extensive experience in managing mission-critical facilities around the globe, which is becoming increasingly important as data center managers look to increase performance, reliability and efficiency while minimizing risk, and eliminating the complexities of day-to-day operations.”

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About the Author

Jason Verge is an Editor/Industry Analyst on the Data Center Knowledge team with a strong background in the data center and Web hosting industries. In the past he’s covered all things Internet Infrastructure, including cloud (IaaS, PaaS and SaaS), mass market hosting, managed hosting, enterprise IT spending trends and M&A. He writes about a range of topics at DCK, with an emphasis on cloud hosting.

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