Major Outage for BlueHost, HostGator, HostMonster
August 2nd, 2013 By: Rich Miller
A Utah data center supporting some of the web hosting industry’s best known brands has suffered a networking outage, causing an extended service outage. The problems at a Provo, Utah facility operated by Endurance International Group, have led to downtime for customers of BlueHost, HostGator and HostMonster.
The outage began Friday morning, and by 5:30 pm many sites continued to experience problems. Endurance said customers should not experience any loss of data. “The resources of our entire company are focused on the recovery, including our executive team, which is leading these efforts from our command center in Burlington, MA,” the company said.
UPDATE: Endurance hasn’t identified the equipment involved, but says “the problem occurred during routine server maintenance when a hardware failure quickly cascaded throughout the network.”
BlueHost, HostGator and HostMonster host nearly 5 million web sites between them. Endurance International is a hosting “roll-up” focused on the shared hosting industry, which acquires established brands and then ports them onto a common hosting platform.
“We understand that your sites are your lifeblood, as well as the engine to our economy, and we have committed all company resources, nationwide to a swift resolution and full restoration,” said Ron LaSalvia, Chief Operating Officer of Endurance.
Endurance has set up a dedicated web site at EnduranceResponds.com to keep customers informed. See Network issues Cause HostGator, BlueHost, HostMonster Outage at The WHIR for additional details.
Mike HalePosted August 2nd, 2013
This whole thing was BS… It wasn’t just a Utah Data Center is was in Texas also… It was down for my clients on and off the whole day not a short time. The maintenance was the rerouting of the data center traffic to another facility because hostgator sold out.
Rich, did you notice the glaring omission in LaSalvia’s statement: an apology. Unwilling to do so, the COO demonstrates calloused institutional arrogance.
Finally all seems to be back up and running (and, hopefully, stable this time) – web sites available, mail server working – in fact the only thing missing is an apology and explanation from HG. I wish it was easier to move hosts – lucky for HG it isn’t so plenty of customers will stay with them – again!
The above quoted comments from Endurance, the rapid propagation of a hardware failure, is not encouraging. With a background in electrical engineering and software and hardware architecture, the only scenario I can think of that would cause the rapid propagation of a hardware failure is a power surge, which does not align with previous comments they made about routine maintenance and having a network problem.
The story that is appearing in multiple articles now is much more realistic. They may have been migrating sites from Texas to Utah (probably hoping to improve their bandwidth as Google’s fiber optic superhighway is planned to pass through Provo) and the screwed up the migration. Possibly they didn’t prove the new site’s racks sufficiently before redirecting all the name services to the new IP addresses.
I may be way off as well, but I’d like Endurance to be a little more forthcoming with the details of what happened and what they are going to do to significantly reducing the probability of it ever happening again.
Several comments have mentioned the absence of an apology. LaSalvia’s full statement includes one: “I sincerely apologize for any outages and negative impact you may have experienced. For many of you, an online presence is the lifeblood of your business – we take this responsibility seriously. We are committed to providing you with the high-quality, reliable service that you’ve come to expect and deserve. We value our relationship and the role we play in helping your business succeed.” Sorry if we didn’t make that clear.