A Closer Look at Data Center “High Availability” and “Service Delivery”

The need around the modern data center infrastructure continues to grow. As more services are delivered via the data center, organizations are looking for ways to enter the colocation space. Because these infrastructures are becoming integral parts of any business organization, resiliency and high availability quickly become important concerns. With so many different types of requirements, the search for the right data center or service provider can be a challenge. Companies rely on data centers or colocation service providers to support mission critical information technology (IT) infrastructure and maintain business continuity. A high-availability data center or colocation service provider minimizes the chances of downtime occurring for critical applications and makes it easier to secure and manage a company’s IT infrastructure requirements. As a result, the decision of choosing a data center and/or a colocation service provider to entrust and house their business or mission critical IT applications becomes even more critical.

According to this white paper from FORTRUST, the key to making the right decision often depends on asking the right questions.

But how do you know if you’re asking questions that truly help you make an informed decision? Asking potential data center and colocation service providers’ questions uncovers important information about the facility, network access, operations, performance history and the quality of service delivery.

Remember, not all data centers are designed the same, built the same, managed alike or operated alike. In many cases, companies looking for a data center or colocation provider primarily examine the data center’s critical systems infrastructure design through facility tours, one-line diagrams and visual inspections. Additionally, companies will collect and review information about:

  • The data center’s location, facility, and risk mitigation features
  • Business stability and compliance measures
  • The data center IT equipment space and environment
  • Access and connectivity
  • Physical security



The concepts of reliability and “high-availability service delivery” are facilitated through an operational mindset in which attention to detail, process discipline and procedural compliance emanate from every aspect of the provider’s approach to operations and service delivery.

Download this white paper today to learn about important criteria companies should evaluate when choosing a data center or colocation service provider. At the end of the paper, FORTRUST provides a detailed workbook/checklist where you’ll find a list of evaluation questions. These questions may help you gather the important information you need to make a well-informed decision about your data center or colocation service provider.

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About the Author

Bill Kleyman is a veteran, enthusiastic technologist with experience in data center design, management and deployment. His architecture work includes virtualization and cloud deployments as well as business network design and implementation. Currently, Bill works as the Vice President of Strategy and Innovation at MTM Technologies, a Stamford, CT based consulting firm.

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