At the Data Center Jobs Board, we have two new job listings from Online Tech, LLC, which is seeking an Infrastructure Manager and a Client Services Manager in Ann Arbor, Michigan.
The Infrastructure Manager is responsible for maintaining and reporting on uptime objectives, handling prospect and client interaction during sales (prospect visits), deployments, and in the case of infrastructure incidents, working with outside independent auditors to ensure that we adhere to procedures, identifying process improvements for audits, clients, and general operational excellence, and working closely with Client Services Manager to ensure successful deployment. To view full details and apply, see job listing details.
The Client Services Manager is responsible for measuring, analyzing and reporting on NPS (Net Promoter Score) data, designing and managing the client onboarding process, designing and managing the client help desk process, recruiting, training, and retaining 24/7 staff for deployments and help desk, coordinating client communications for maintenance windows, incidents, regular operations, and updates and working with product developers to create and maintain deployment punch lists for new products. To view full details and apply, see job listing details.