Posted By Industry Perspectives On August 9, 2012 @ 8:16 am In Industry Perspectives | 1 Comment
Dick Benton, a Principal Consultant for GlassHouse Technologies , has worked with numerous Fortune 1000 clients in a wide range of industries to develop and execute business aligned strategies for technology governance, cloud computing and disaster recovery.
When employees start swiping the company card to sign up for Amazon Web Services, IT has a problem on its hands. The widespread use of external cloud services within enterprises not only threatens the relevancy of IT departments, but presents countless regulatory, compliance and budgetary issues for CEOs, CIOs and CFOs. Plus, these activities can be directly in conflict with an enterprise’s larger business objectives. However, employees will continue to seek outside cloud offerings until IT departments develop a better sense of how their cloud services align with company goals and user expectations.
In essence, IT needs to become a true service provider to its internal users. Users like the efficiency, elasticity and customizability they get from public cloud offerings. Thus, IT must deliver those same benefits, and in a way that not only improves the quality of services rendered, but delivers higher productivity levels and, ultimately, more revenue. To do so takes not only the right hardware and software, but strategic implementations and management principles that will ensure IT services are being used, and being used effectively, to advance an enterprise’s strategic objectives.
To that end, here are seven key tips IT departments should take to heart if they want to begin building a better service strategy for their internal users:
These are some preliminary guidelines to help IT optimize their cloud services and maintain control over the effectiveness of internal operations. However, volumes upon volumes could be written on this topic, especially as public cloud service providers extend the range and depth of their offerings, setting expectations higher.
The best thing IT managers can do in the meantime is be confident in the fact that nobody knows their users like they do. Or at least they should, and if they don’t, then they better start learning.
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URL to article: http://www.datacenterknowledge.com/archives/2012/08/09/seven-tips-to-keeping-it-competitive/
URLs in this post:
 GlassHouse Technologies: http://www.glasshouse.com/
 First Key: http://www.datacenterknowledge.com/archives/2012/09/12/first-key-to-brokering-it-services-internally-know-what-youve-got/
 Second Key: http://www.datacenterknowledge.com/archives/2012/10/24/second-key-to-brokering-it-services-internally-figure-out-what-it-costs/
 Third Key: http://www.datacenterknowledge.com/archives/2012/12/20/third-key-to-brokering-it-services-internally-create-your-own-menu-of-services/
 Fourth Key: http://www.datacenterknowledge.com/archives/2013/01/22/fourth-key-to-brokering-it-services-internally-advertise-the-ts-and-cs/
 Fifth Key: http://www.datacenterknowledge.com/archives/2013/02/27/fifth-key-to-brokering-it-services-internally-building-the-order-process/
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