With half of the world’s 100 largest companies relying on KANA Software to manage daily interactions with customers via email, chat, phone and the Web, KANA determined that outsourcing to a global cloud provider with a highly scalable IT infrastructure was essential to their continued growth and client satisfaction. If you are experiencing significant growth and wondering if your current data center can support the demands you will want to read this case study from Layered Tech on the benefits of a virtual private data center.
KANA chose a virtual private data center because they could get both the enterprise expertise and global data centers needed to provide KANA’s clients with customer service applications that scale according to their customer needs. “Layered Tech had a solid cloud strategy in place, and unlike other cloud providers’ one-size-fits-all platforms, Layered Tech’s virtual private data center solution is portable and flexible enough to meet all of our current and future infrastructure needs,” said Stuart Mills, vice president of global consulting at KANA.
If you have been considering outsourcing some of your IT infrastructure, or simply wondering how the cloud might work with your scalability and security needs you’ll find this case study provides good insights on the benefits of a virtual private data center. Click here to download this case study.