The Chase.com online banking portal is back online and processing customer bill payments that were delayed during lengthy outages Tuesday and Wednesday, the company said this morning.
The Chase web site crashed Monday evening when a third party vendor’s database software corrupted the log-in process, the bank told the Wall Street Journal. Chase said no customer data was at risk and that its telephone banking and ATMs functioned as usual throughout the outage.
The downtime posed problems for Chase banking customers who pay bills online. Scheduled bill payments were delayed,but any payments originally scheduled for September 13, 14 or 15 were processed Wednesday night, September 15. Chase said it would refund any late fees that result from the outage.
“This was not the level of service we know you expect, and we will work hard to serve you better in the future and to communicate with you better if a situation like this should arise again,” Chase said in its apology to customers.