Comments on: Rackspace: ‘We Have Work To Do’ http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/ News and analysis about data centers, cloud computing, managed hosting and disaster recovery Sun, 21 Mar 2010 07:09:16 +0000 http://wordpress.org/?v=abc hourly 1 By: Tech Interrupted: Lessons From T-Mo and Rackspace – GigaOM http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/comment-page-1/#comment-8237 Tech Interrupted: Lessons From T-Mo and Rackspace – GigaOM Fri, 20 Nov 2009 05:09:29 +0000 http://www.datacenterknowledge.com/?p=17755#comment-8237 [...] followed the outage. On Monday night Rackspace, which provides managed hosting and cloud services, also experienced problems that took some customers out for hours. The interesting things here are the difference in how both [...] [...] followed the outage. On Monday night Rackspace, which provides managed hosting and cloud services, also experienced problems that took some customers out for hours. The interesting things here are the difference in how both [...]

]]> By: Tom Deaderick http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/comment-page-1/#comment-7886 Tom Deaderick Thu, 05 Nov 2009 16:26:17 +0000 http://www.datacenterknowledge.com/?p=17755#comment-7886 There's a map of CERTIFIED commercial Tier III & IV data centers at the Uptime Institute here (http://professionalservices.uptimeinstitute.com/TierCertifiedServiceProvidersMap.htm) in case someone's looking for a high-availability data center. There’s a map of CERTIFIED commercial Tier III & IV data centers at the Uptime Institute here (http://professionalservices.uptimeinstitute.com/TierCertifiedServiceProvidersMap.htm) in case someone’s looking for a high-availability data center.

]]> By: X http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/comment-page-1/#comment-7871 X Thu, 05 Nov 2009 08:23:13 +0000 http://www.datacenterknowledge.com/?p=17755#comment-7871 Yawn, must be a dupe... Wait, what?!? RackSpace did it AGAIN?!? They are so screwed... Yawn, must be a dupe…
Wait, what?!? RackSpace did it AGAIN?!? They are so screwed…

]]> By: Joe http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/comment-page-1/#comment-7869 Joe Thu, 05 Nov 2009 04:56:37 +0000 http://www.datacenterknowledge.com/?p=17755#comment-7869 The Rackspace failures went beyond simple electrical, electronic and mechanical problems. Support would not give any information during those agonizing hours but just said "check the status page" even though my Cloud server was down for another hour after the status page said systems had been restored. And twice the link support gave me to the status page was the wrong one. During a similar outage at another host they gave constant, detailed updates on their status page and in their forums. "Fanatical" is a great PR phrase, but in my 11 years as an admin I've had better than "Fanatical." The Rackspace failures went beyond simple electrical, electronic and mechanical problems. Support would not give any information during those agonizing hours but just said “check the status page” even though my Cloud server was down for another hour after the status page said systems had been restored. And twice the link support gave me to the status page was the wrong one. During a similar outage at another host they gave constant, detailed updates on their status page and in their forums. “Fanatical” is a great PR phrase, but in my 11 years as an admin I’ve had better than “Fanatical.”

]]> By: Emil Sayegh http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/comment-page-1/#comment-7846 Emil Sayegh Wed, 04 Nov 2009 16:00:47 +0000 http://www.datacenterknowledge.com/?p=17755#comment-7846 Thank you Rich for writing this. Again, apology for letting our customers down. We are working hard to regain everyone's trust. Let me know if you or any of your readers would like to talk or have any questions. Emil Sayegh (emil.sayegh@rackspace.com) General Manager, The Rackspace Cloud Thank you Rich for writing this. Again, apology for letting our customers down. We are working hard to regain everyone’s trust.

Let me know if you or any of your readers would like to talk or have any questions.

Emil Sayegh (emil.sayegh@rackspace.com)
General Manager, The Rackspace Cloud

]]> By: Outage resolved « Blogging Bandits http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/comment-page-1/#comment-7845 Outage resolved « Blogging Bandits Wed, 04 Nov 2009 15:05:13 +0000 http://www.datacenterknowledge.com/?p=17755#comment-7845 [...] are some additional comments from Rackspace on this page, as well. Tagged as: outage, rackspace No Comments Comments (0) Trackbacks (0) ( subscribe to [...] [...] are some additional comments from Rackspace on this page, as well. Tagged as: outage, rackspace No Comments Comments (0) Trackbacks (0) ( subscribe to [...]

]]> By: Wednesday morning data center bits … « The Server Room http://www.datacenterknowledge.com/archives/2009/11/04/rackspace-we-have-work-to-do/comment-page-1/#comment-7844 Wednesday morning data center bits … « The Server Room Wed, 04 Nov 2009 13:46:38 +0000 http://www.datacenterknowledge.com/?p=17755#comment-7844 [...] says that they have “work to do” on their DFW data center that recently experienced another in a string of power failures. I think [...] [...] says that they have “work to do” on their DFW data center that recently experienced another in a string of power failures. I think [...]

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