Many customers of dedicated server provider ServerBeach experienced downtime Friday night due to a power failure in the company’s data center in Herndon, Virginia. While power was restored to the data center within an hour of the incident at 5:30 p.m. Eastern, some customers reported continuing problems into Saturday morning.
ServerBeach provided an incident report on its customer forum: “On August 28th, at approximately 17:39 PDT there was a power failure in our Virginia data center,” the company reported on its forums. “Local staff confirmed with the building engineers that all of the Liebert UPS modules were offline. The building’s electrical service company MC Dean was on site doing a non-intrusive infrared scan of all of the critical electrical equipment during a scheduled maintenance tonight. They reached a point in the maintenance that required the system to be put into maintenance bypass. When they transferred to bypass one of the feeders behind a static transfer switch shorted to ground causing the UPS system to go offline. After identifying the problem the cable was repaired and the system was re-energized at 18:28PM PST.”
Some customers reported problems with servers that failed to restart properly, and ServerBeach continued to work on customer support requests into early Saturday afternoon.