The Planet experienced a power outage in one of its Dallas data centers this afternoon. The company says the incident affected phase 2 of its D5 facility in Dallas, and that power was restored after about one hour of downtime. D5 is one of six data centers the company operates in Dallas and Houston, and customers in other facilities were unaffected by the downtime.
“There was a utility power drop, and the automatic cut-over to our UPS systems did not occur,” the company reported via Twitter. “While the transfer switch did not allow us to connect to generators, we are now back on utility power.” Any servers that did not power up properly will be checked by staff, the company said, adding that it was calling in extra manpower from other data centers to expedite the recovery process.
Among the affected customers was HostGator, a large shared hosting company. The Planet hosts more than 50,000 servers and 22,000 customers in its data centers. The Houston-based company suffered a lengthy outage in June 2008.