Comments on: Rackspace Expects Credits of $2.5 Million

By: Robin Harwani

Robin Harwani — Thu, 06 Aug 2009 18:30:10 +0000

yes, outages do happen.
But I have two questions:

1) When was the Outage detected in the Network Management system at Rackspace? An outage like this only shows that the Org has no NMS plan for managing its network. I would be interested to meet Mr Napier, and explain the technologies which could have been put in place for ensuring service availability in such scenarios.

2) Where was the BCP plan for a power outage?

By: thebouv

thebouv — Wed, 08 Jul 2009 12:36:25 +0000

Jason: Outages do happen.

4 outages have happened in 30 days, all due to their power “redundancy” plan failing.

That is beyond reasonable.

By: Jason

Jason — Tue, 07 Jul 2009 03:37:26 +0000

Outages happen, nothing is ever fool proof, it seems that they have a pretty good idea of what went wrong and from the sounds of it – you’d never be able to reproduce it during normal drills and tests. If your site is so critical that it can’t go down – host it in two locations.

By: Jeff Judge

Jeff Judge — Fri, 03 Jul 2009 15:27:11 +0000

As a customer that spends nearly 5k per month with Rackspace, I expect a credit for the downtime. There is no excuse for what happened, we pay a premium for their service.