Comments on: Is the Customer Always Right? Not at Internap http://www.datacenterknowledge.com/archives/2009/04/15/is-the-customer-always-right-not-at-internap/ News and analysis about data centers, cloud computing, managed hosting and disaster recovery Tue, 14 Feb 2012 04:07:47 +0000 hourly 1 http://wordpress.org/?v= By: Mitch http://www.datacenterknowledge.com/archives/2009/04/15/is-the-customer-always-right-not-at-internap/comment-page-1/#comment-3582 Mitch Fri, 24 Apr 2009 18:07:24 +0000 http://www.datacenterknowledge.com/?p=9354#comment-3582 @nottlv I suppose if you throw in the names of some big brands it serves to make internap look stupid and I dare say a good proportion of the people reading the blog don't have a clue about the technicalities but it might be enough to dissuade them from buying services from internap, thus damaging their brand and wringing out some compensation in the process. @nottlv

I suppose if you throw in the names of some big brands it serves to make internap look stupid and I dare say a good proportion of the people reading the blog don’t have a clue about the technicalities but it might be enough to dissuade them from buying services from internap, thus damaging their brand and wringing out some compensation in the process.

]]> By: nottlv http://www.datacenterknowledge.com/archives/2009/04/15/is-the-customer-always-right-not-at-internap/comment-page-1/#comment-3515 nottlv Sat, 18 Apr 2009 23:37:30 +0000 http://www.datacenterknowledge.com/?p=9354#comment-3515 To my knowledge companies like Google, Yahoo & Verizon don't purchase transit from Internap (and a looking glass and AS route search shows that), so how could they also be affected by an Internap network issue? Maybe those companies have a presence in that same Equinix facility (looks like Equinix Sunnyvale), but it doesn't mean they're customers of Internap. And why is the CMO talking about this while sunning himself in Mexico and not the CTO? To my knowledge companies like Google, Yahoo & Verizon don’t purchase transit from Internap (and a looking glass and AS route search shows that), so how could they also be affected by an Internap network issue? Maybe those companies have a presence in that same Equinix facility (looks like Equinix Sunnyvale), but it doesn’t mean they’re customers of Internap. And why is the CMO talking about this while sunning himself in Mexico and not the CTO?

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