Revver, Pageflakes, Ma.gnolia Remain Down
Three Web 2.0 services that went down late last week remain offline,and have now been unavailable for more than three days.
- The Ma.gnolia bookmarking site is still down after a catastrophic data loss on early Friday, with no updates on either the service’s home page or Twitter account since Friday, when it projected that recovery “will take days, not hours.”
- Pingdom reports that the video sharing site Revver and Pageflakes personalized start page service also remained offlien early Monday after crashing on Thursday. Both sites are owned by Live Universe, which told Cnet Friday that the sites were offline for a data center migration and would return shortly. UPDATE: It appears Pageflakes is now back online as of 9 am East Coast time. TechCrunch has more.
One of the consistent lessons of service outages is that users become frustrated when they have no information about downtime and when a site might return to service. When site operators go silent, users will assume that the news is not good. Recovering a web site is one thing, but recovering user confidence can be tricker.
They will definitely not be the last, there will be a lot fewer Web 2.0 sites out there by the end of the year.
If no information is provided as to the nature of a failure, combined with recent data leakages at monster.com etc, customer confidence could be shattered. Funny how a known ‘brand’ (or ‘url’) is assumed to be a safe service to interact with when we actually know very little about their infrastructure.
[...] online presence is crucial (i.e. your main business function), as it is with web service providers, a fast recovery plan should have been in place. Replication of the data to a second [...]