Cloud storage service FlexiScale has been offline for several days while it attempts to fully restore customer data from backup, the company told customers yesterday. The problems for FlexiScale began when one of the main storage volumes was accidentally deleted by an employee during a system upgrade earlier this week. FlexiScale then encountered problems while trying to restore the data from backup, as explained by CEO Tony Lucas:
Although we have now successfully gained read-only access to everyones data, a bug in the storage platforms operating system has prevented us from providing read-write access to it. … After consulting with our storage vendor it was agreed the most sensible option would be to copy the entire volume to a new disk structure (still maintaining it’s integrity and structure), from where we could re-mount it correctly. Unfortunately due to it’s size we didn’t have spare capacity on the platform to create a complete duplicate of it. … The decision was then taken to get additional capacity in from the storage vendor as soon as possible so that we could then increase the capacity to a sufficient level to allow us to copy the volume and successfully restore it.
FlexiScale’s problems come just two weeks after another cloud storage provider, The LinkUp, shut down suddenly following a customer data loss. Lucas says he remains “confident about restoring all the data.” In an update today he said the company has “seen very little data corruption of the data we have examined although we can’t rule it out completely.”
FlexiScale is a unit of UK hosting company Excalibre Communciations.