HP is working to resolve technical problems that forced it to suspend its new online storage service, HP Upline, just 10 days after its launch. HP spokesperson Sheila Watson told Network World that the company is investigating an “isolated technical issue” and the service could return this week. HP Upline launched April 7, but began experiencing outages last week. On Friday users received this notice from HP:
On Thursday, April 17th, HP suspended operation of the HP Upline Service. We fully anticipate that suspension of the Upline Service will be temporary and short in duration, and will notify you when the Upline Service is operational again. … If you are not a resident of the United States, we regretfully must inform you that the initial launch of the HP Upline Service was intended for United States residents only. Unfortunately, our filtering tools did not adequately screen for subscribers residing outside of the United States.
U.S. residents will be able to resume using the service once it reopens, while non-U.S. accounts are being deleted. The Upline service launched to generally positive reviews from tech media, including PC Magazine and ArsTechnica.
The Cloud Storage blog had additional background:
Upline was the repackaging of the Titanize service, created by Opelin. The repackaging was great – the interface is slick looking and the demo sure seemed cool. That said, HP will have some explaining to do as to why it chose the Opelin technology (it was quietly acquired last year), as it appears to have failed under the first sign of load. Not the most reassuring debut