Posted By Rich Miller On February 13, 2008 @ 8:04 am In Downtime | Comments Disabled
RIM’s early investigation of the service interruption that occurred on Monday points to a problem with an internal data routing system within the BlackBerry service infrastructure that had been recently upgraded. The upgrade was part of RIM’s routine and ongoing efforts to increase overall capacity for longer term growth. RIM continuously increases the capacity of its infrastructure in advance of longer term demand. Similar upgrades have been successfully implemented in the past, but there appears to have been a problem with this specific upgrade that caused the intermittent service delays.Research in Motion is known to have conducted maintenance over the Feb. 9-10 weekend, including upgrades to hardware components, databases and administrative networking systems.
Article printed from Data Center Knowledge: http://www.datacenterknowledge.com
URL to article: http://www.datacenterknowledge.com/archives/2008/02/13/software-upgrade-cited-in-blackberry-outage/
URLs in this post:
 outage of the Blackberry e-mail network: http://www.datacenterknowledge.com/archives/2008/Feb/11/critical_outage_for_blackberry_network.html
 not to rely solely: http://www.infoworld.com/article/08/02/13/Outage-gives-BlackBerry-a-black-eye_1.html
 InformationWeek: http://www.informationweek.com/news/showArticle.jhtml?articleID=206502202
 New York Times: http://www.nytimes.com/2008/02/13/business/13rim.html?_r=3&ex=1360645200&en=ebce2fbce0f26cd3&ei=5088&partner=rssnyt&emc=rss&oref=slogin&oref=slogin&oref=slogin
 Rich Miller: http://www.datacenterknowledge.com/archives/author/richm/
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