Media Temple Offers Customer Credit
Media Temple has given Grid-Service customers a credit equal to two months’ hosting fees to make up for serious latency problems and downtime in recent weeks, the company announced today. Media Temple CEO Demian Sellfors apologized for recent performance problems with the company’s year-old grid hosting service, and noted that many of its problems were related to its storage system:
Consequently (mt) Media Temple engineers, along with senior management, have been working on a redesign to the storage architecture along with several other radically improved features in the platform. Most notably a new storage solution is been developed internally, with substantially reduced commercial vendor dependence and an architecture that will bring a high level of reliability back into our systems. This will result in a longer term solution that will be named the (cs) Cluster-Server, currently scheduled to go into beta in January.
Media Temple isn’t the only provider to experience trouble with its grid hosting service, but its problems have been the most pronounced. The company is promising to fix the issues. “Media Temple will continue to work vigorously on the Grid-Service platform until it is stable again,” Sellfors writes. “Our 75+ staffed company is fully committed to making the product as reliable as possible.”