Some Alabanza customers remain offline more than four days after they were taken out of service for a migration to a data center owned by NaviSite (NAVI), which bought Alabanza in August. The migration has not gone well, leaving Alabanza customers offline for days. In an update at 8 p.m. tonight, NaviSite said it was “continuing our efforts to remedy the outstanding ARP issues and server validation,” according to a customer status page, which said NaviSite has “dedicated resources working around the clock on these issues.”
Some customers report that their sites returned to service this afternoon after about 100 hours of downtime. Cynthia Brumfield at IP Democracy was among the customers knocked offline, and has been blogging about her attempts to learn why her site remained down. Brumfield was preparing to travel to NaviSite’s Andover, Mass. data center to try and retrieve her data when her sites came back up this afternoon.
Christian Web Host reports that 90 percent of its sites were back online Tuesday morning, but some servers were offline again by late afternoon. The main site for Linux Web Host, another large Alabanza customer, appears to be unavailable tonight.
Alabanza is one of the largest hosting reseller specialists, hosting more than 175,000 sites. The move was planned to take place via a data transfer to hardware at Andover, with no physical relocation of servers. But network latency problems created problems with rsync (a popular file transfer tool) and NaviSite decided that it needed to physically move servers from Baltimore to Andover, a trip of about 420 miles.