Comments on: Major Migration Outages for NaviSite

By: Andrew Latham

Andrew Latham — Sun, 11 Nov 2007 18:37:56 +0000

I have had 7 out of 9 days without email and a site… I’m a reseller, albeit very small, with only about 55 customers. But this has completely messed up my business…

Thank God, most of my clients are completely understanding about this, once I’ve explained the scenario.. The frustrating thing to me about this has not been the outage itself… I understand that sometimes massive failures take place in the IT Industry. but NaviSite’s complete lack of useful communication with their customers has been unreal. They posted a letter from their CEO on their site…

but their customer service agents are completely unhelpful and ignorant about any information that could be useful to me… just terrible.

By: Kerry Price

Kerry Price — Wed, 07 Nov 2007 19:57:58 +0000

I have THREE sites hosted with Christian Web Host and while I appreciate their keeping me updated on the issue, I have three separate entities questioning me now as to why we moved our site to Christian Web Host. I realize this is not their fault, however that doesn’t change the fact that 2 of my sites (and corresponding email) was down through yesterday afternoon. They are both back down again. My company and my Prebytery have had no email for 3 of the last 4 days. Unacceptable!

By: Charles Fleming

Charles Fleming — Tue, 06 Nov 2007 18:10:52 +0000

We are one of many Christian Web Host customers who were down due to this mess. And it was a mess no doubt. What I do appreciate is that before, during and after the situation CWH kept customers up to date on what would happen (to the best that they knew)and what was happening and why. I appreciate that they relayed facts not anger and finger pointing and at all times maintained concern for their customers and even asked people to pray for those who had caused the mess. Thankfully things are getting back to normal and hopefully we can all function again. Downtime or no downtime I would still recommend CWH.

By: Francis Koerber

Francis Koerber — Tue, 06 Nov 2007 03:03:18 +0000

I am grateful to Alabanza. I had FREE webhosting since the late 90′s. I was the webmaster for four years and a devoted employee. However, FREE is not enough to keep me there after this. I migrated all my sites to a new hosting company yesterday.

By: HostDirect

HostDirect — Mon, 05 Nov 2007 20:56:12 +0000

We are Another Alabanza/NaviSite host effected by the poor management of this company. We have recieved hundreds of customer calls and other 75 account cancellations since the outage which started three days a go.

At least point we are looking for another host, That’s if we have a big enough client base to need another host. Also looking at legal options regarding NaviSite and their total incompetance!

By: Cynthia Brumfield

Cynthia Brumfield — Mon, 05 Nov 2007 20:54:11 +0000

Rich, Navisite is headed into its 70th hour of this massive outage. Word from people who are trying to deal with them is that they are totally lost and don't know what to do. They have just totally screwed over 1,000s of people and are destroying thousands of businesses. http://www.ipdemocracy.com/archives/002748navisite_heads_into_day_four_of_massive_failure.php http://www.ipdemocracy.com/archives/002746navisite_suffers_massive_failure_1000s_of_sites_down.php

By: Wes Linda

Wes Linda — Mon, 05 Nov 2007 13:52:15 +0000

I am another host with Alabanza and confirm these issues. It has been a true nightmare and one that will hopefully spark changes within Navisite towards a more structured focused when these types of datacenter moves are planned.

I’ve created a blog to update my clients and appreciate a nice article like this that summarizes the situation.